Privacy Policy

Last updated: November 16, 2025

Sunsai Nature (“we”, “us”, or “our”) respects your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit or interact with www.sunsainature.de

the “Site”), or use any of our services.

1. Personal Information We Collect

When you visit or use the Site, we may collect the following categories of personal data:

a) Device Information

Examples: IP address, browser version, time zone, device type, cookie data, pages visited, and referring websites.
Purpose: To load the Site properly, perform analytics, and improve user experience.
Collected via: Cookies, log files, web beacons, tags, pixels.
Disclosure: Shared with analytics and website hosting providers (e.g. Google Analytics, hosting partners).

b) Order and Purchase Information

Examples: Name, shipping/billing address, payment method (credit card or PayPal), email, phone number.
Purpose: To fulfill orders, process payments, handle shipping, and provide order confirmations or updates.
Disclosure: Shared with payment gateways, shipping partners, and accounting systems.

c) Customer Support Information

Examples: Name, contact information, message content, support history.
Purpose: To provide customer service and respond to inquiries.
Disclosure: Internally, and with CRM or help desk platforms where applicable.

2. Minors

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from minors. If you believe your child has submitted data to us, please contact us immediately to request removal.

3. Sharing of Personal Information

We share your personal data only where necessary:

To fulfill orders or services you’ve requested
To comply with legal obligations
To protect our rights or prevent fraud
With vendors such as:
- Website hosting providers
- Payment processors (e.g. Stripe, PayPal)
- Email marketing tools (if subscribed)
- Analytics tools (e.g. Google Analytics)

4. Do Not Track

Our Site does not currently respond to “Do Not Track” browser signals, as no uniform standard has been adopted.

5. Legal Basis for Processing (GDPR – EU/EEA)

If you are a resident of the European Economic Area (EEA), we process your personal data under the following legal bases:

Your consent
Fulfillment of a contract
Legal obligations
Legitimate interests, such as improving our service

6. Retention of Data

We retain your data only as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time by contacting us.

7. Your Rights

a) If you are an EEA resident (GDPR):

You have the right to:

Access the personal data we hold about you
Request correction, update, or deletion
Withdraw consent at any time
Lodge a complaint with your local Data Protection Authority

To exercise any of these rights, contact us at:
info[at]sunsainature.com